Got questions?
Frequently asked questions
Everything you need to know about Little Nest Play.
📋 Subscription & Plans
Choose a plan, add your child's profile, and we handpick age-appropriate toys and deliver them to your door. When your child is ready for new toys, request a swap and we collect the old ones and deliver fresh ones. It's a continuous cycle of play and discovery.
Most families start with Plus — it offers 4 toys per cycle with unlimited swaps, which covers most children's needs. If you have a younger baby (0–1 year), Starter is great to begin. For families with multiple children or very active players, Max is worth it.
Yes, you can upgrade or downgrade your plan anytime from your dashboard. Changes take effect from your next billing cycle.
No minimum commitment on monthly plans. Quarterly and yearly plans are billed upfront but can be cancelled — access continues until the end of the paid period.
Yes — we offer a short introductory plan for first-time subscribers. Check our Plans page for current trial options.
Absolutely. You can add unlimited child profiles, each with their own age group and preferences. Our curation team will factor in all profiles when selecting toys.
🚚 Delivery & Zones
We currently deliver across Dubai, Abu Dhabi, Sharjah, and Ajman. We're expanding to Ras Al Khaimah and Fujairah soon. You can check if your area is serviceable during signup.
Your first box ships within 48 hours of subscribing. In most cases, Dubai deliveries arrive the same or next day.
Yes — delivery is included in all plans, both ways. We deliver the new toys and collect the old ones at no extra charge. The number of free deliveries per cycle depends on your plan.
Yes, you can select a preferred time window when requesting a swap. You'll also receive a WhatsApp notification before your delivery arrives.
No problem — we'll reschedule. Just contact us via WhatsApp and we'll find a convenient time. We do our best to accommodate your schedule.
🔄 Swaps & Returns
Log in to your dashboard, tap "Request Swap", select the toys you want to return, and choose new ones from the catalogue (or let us surprise you). We'll schedule the collection and delivery.
Starter allows 2 swaps per cycle. Plus and Max include unlimited swaps — you can request a swap as often as your child is ready for something new.
Usually 24–48 hours from request to delivery in Dubai. Abu Dhabi and Sharjah are typically next-day.
We'll suggest alternatives based on your child's age and interests. You can also add toys to your wishlist and we'll prioritise them when they become available.
No — we track your swap history and ensure your child never receives the same toy twice.
🛡️ Safety & Hygiene
Every toy goes through a 5-step process: received, inspected, deep-cleaned with child-safe sanitizers, quality checked, then packed. Toys used by children under 3 receive extra care.
Yes — all toys are age-rated and we only stock toys that meet safety standards for the relevant age group. Toys for 0–3 year olds are selected with extra attention to safety and hygiene.
Contact us immediately — we'll arrange a replacement. We inspect every toy before dispatch but occasionally miss something. Your child's safety is our priority.
Absolutely. We use non-toxic, child-safe cleaning products. All cleaning residue is thoroughly rinsed before toys are packed.
💳 Payment & Billing
We accept all major credit and debit cards (Visa, Mastercard), and local UAE cards. More payment options are being added.
No deposit required. Ever. We trust our subscribers to take care of the toys.
Normal wear and tear is completely expected and not charged. If a toy is significantly damaged, we'll assess it on return and may apply a damage fee. We always communicate before charging anything.
If you're unhappy with your first box, contact us and we'll make it right. Refund policies are outlined in our Terms of Service.
Yes — all prices shown are inclusive of 5% UAE VAT. Every payment generates a downloadable VAT invoice from your dashboard.
👤 Account & Profile
Log in to your dashboard and tap "Pause Subscription". You can pause for up to 30 days — your billing cycle is extended accordingly, so you don't lose any days.
You can cancel anytime from your dashboard with one click. Your access continues until the end of your current paid period. No cancellation fees.
Yes — update your address from your profile page anytime. You can also change the delivery address for just the next order without changing your default.
Click "Forgot password" on the login page and we'll send a reset link to your email within seconds.
Yes — you can save multiple delivery addresses (e.g. home and office) and choose which one to use for each delivery.